FAQ'S

FAQ's

Does the deposit go towards my photo services?

Yes.

When can I pay the remaining balance?

The remaining balance must be paid at the time of your appointment via cash, PayPal, Zelle or cashapp.

What happens if I arrive late to my appointment?

Each client that has booked the Quick shoot package is allowed a 15 minute grace period. Once the 15 minute grace period has passed the client will be subjected to pay a $30 late fee and the appointment will be automatically terminated 20 minutes into the appointment. 

All other packages require a 30 minute grace period, once the 30 minute grace period has passed the client will be subjected to pay a $60.00 late fee after 30 minutes of being late. Once your session has reached 40 minutes into its end time; we will not be able to service you, you will need to pay a $100.00 rescheduling fee for the next available date.

What if I don't have any ideas of what to wear and what props to bring?

No worries, You can call or text us and one of our members from our staff will reach out to you within 24hrs to assist with ideas.

Can I cancel or reschedule my appointment?

All clients MUST cancel/reschedule within 48hrs of their appointment date. All clients  MUST pay a $100.00 rescheduling fee to select a new date and receive a new email agreement.

Do we travel to homes?

Yes

I accidentally left item(s) at your studio during my photoshoot session.

If any items were left behind, you may call or text to notify us, you will have 3 days to pick up your items. If your items aren't picked up after the 3 day period your items will be discarded as trash.

When will I receive my unedited images?

All unedited images will be received less than 24 hours of your appointment.

When will I receive my edited images?

All edited images will be received within 10 business days, this does not include weekends or any major holidays.

I have texted/called, why haven't I received a response?

Please be mindful that we experience a high call volume daily of over 200 messages, we work diligently to answer each message within a 24-hour time frame. If you still haven't received a response, please text again to ensure your message has been delivered.

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Do you travel out of state to do photoshoots?

Yes, Any client looking to book a photoshoot out of state must require within, separate charges may apply.

How do I notify you of which image sizes I would like for my prints.

Once your unedited images has been returned to you, please send your images with each size next to them, (image sizes are 8x10,and 5x7.

How long does it take for my prints to be returned to me?

All prints will be returned to our studio office within 7 days. You will be notified via text once they are ready for pick up.

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Can I purchase add-ons the day of my Shoot?  

No. Unfortunately, additional add-ons are included when you select and make a payment for your preferred package.

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